1. The short version
- The first 14 days are free. Cancel before the trial ends and you are never charged.
- You can cancel at any time, yourself, from your billing settings. There is no cancellation fee and no notice period.
- Cancelling stops the next renewal. You keep full service until the end of the period you have already paid for.
- Annual plans can be refunded in full within 14 days of the first charge of a term.
- Monthly fees already charged are not refunded for partial months, and usage that has been delivered is not refunded.
- We fix billing errors, in full, whenever they are ours.
2. The free trial
Every new account starts with a 14-day free trial of the plan you select. Payment details are collected when you choose the plan, but nothing is charged during the trial.
At the end of day 14 the subscription converts automatically and the first payment is taken. Cancel at any point before that and no charge is ever made.
We will remind you
Your dashboard shows the number of trial days remaining from the day you sign up, and we email the account owner before the trial converts. You should never be charged by surprise.
3. How to cancel
- 1Log in and open Billing in your dashboard.
- 2Choose Manage subscription. This opens the secure billing portal operated by our payment processor.
- 3Select Cancel subscription and confirm.
- 4You will receive a confirmation email. Your dashboard will show the date your access ends.
Cancellation is self-serve by design — you should never have to ask permission to stop paying us. If you cannot reach the portal for any reason, email billing@ringly.ai from the account owner’s address and we will cancel it for you, effective the date you asked.
Enterprise agreements are cancelled under the notice terms in the signed contract, which override this section.
4. What happens when you cancel
| What happens | |
|---|---|
| Your service | Continues in full until the end of the period you have paid for. Calls keep being answered until that date. |
| Renewal | Stops. No further charges are made. |
| Overage already used | Invoiced on the final bill, covering usage up to your end date. |
| Your phone numbers | Not released. We keep them assigned to you so a cancelled subscription never silently disconnects your published business line. Ask us if you want them released or ported. |
| Your data | Exportable until your access ends. Afterwards it is deleted in line with the retention periods in our Privacy Policy. |
| Coming back | Resubscribe at any time. If your numbers were kept, you keep them. |
Export before your access ends
Call history, transcripts, leads and appointments are available while you can still log in. Download anything you need before your final day — after deletion we cannot restore it.
5. When a refund is available
Annual plans
Request a refund within 14 days of the charge that started an annual term and we refund it in full, less any overage already used. After 14 days an annual term is not refundable, but you keep the service for the rest of the year you paid for.
Monthly plans
Monthly fees are not refunded for partial months. Because you keep full service until the end of the month you paid for, cancelling on day 2 and cancelling on day 29 leave you in the same position — nothing further is charged either way.
Usage and add-ons
- Overage minutes are not refundable. They represent calls already answered, and carriage we have already paid our carrier for.
- Phone number fees are not refundable for a partial month, for the same reason.
- SMS already sent is not refundable.
Always refundable
- A duplicate charge.
- A charge taken after a valid cancellation.
- A charge at the wrong price, or on the wrong plan.
- Usage billed against your account that was not yours — for example calls generated by fraudulent traffic we should have blocked.
Sustained outage
If a fault on our side stops your receptionist answering calls for a prolonged period, tell us. We credit affected time as a matter of course, whether or not a service level agreement applies to your plan — you should not pay for a phone line that did not ring.
6. Requesting a refund
Email billing@ringly.ai from the account owner’s address with your business name, the invoice number, and what went wrong.
- We acknowledge within one business day.
- We decide within five business days and tell you the reason either way.
- Approved refunds go back to the original payment method and typically appear within 5 to 10 business days, depending on your bank.
- Raise a billing dispute within 60 days of the invoice date so we can investigate against complete records.
7. Failed payments and non-payment
If a payment fails, our payment processor retries it over the following weeks and we email you each time. Throughout that period your receptionist keeps answering calls at full service.
That is a deliberate choice. Cutting a business's phone line over one declined card does far more damage than the unpaid invoice is worth. If the balance is still outstanding once retries are exhausted, we may suspend the account on notice; the outstanding amount remains due.
8. Chargebacks
Please contact us before disputing a charge with your bank. A chargeback typically suspends the account automatically while the bank investigates, which takes your receptionist offline — almost always slower and more disruptive than simply emailing us. Where a chargeback is raised on a charge we believe is valid, we may suspend the account until it is resolved.
9. Changes to this policy
We may update this policy. The version that applies to a charge is the one published on the day the charge was made, so a change can never retroactively remove a refund right you already had.
Questions about this policy? Write to legal@ringly.ai or use the contact page.